Service Operations · ITSM
Tickets & Incidents
One unified queue for incidents, problems, requests and changes — auto-classified, auto-routed, and contextualized by Forge.
Forge: 18 tickets were auto-classified in the last hour. 3 P1/P2 items require human review. Two duplicates were merged into FOR-1287.
IDSevTitleStatusProjectAssigneeUpd
IFOR-1289
P2Snowflake ETL job stuck — billing dashboard stale Auto-classified
InvestigatingData PlatformAKAisha
12mRFOR-1288
P3Add SAML SSO for finance portal
In reviewIdentityPSPriya
26mBFOR-1287
P2Payments webhook intermittent signature mismatch Severity predicted
TriagePaymentsMLMarcus
44mCFOR-1286
P3Provision new staging Postgres replica
ApprovedInfrastructureJWJonas
1hRFOR-1285
P4Onboarding access for Alex Chen (engineering) Auto-routed
In progressHR ServiceAKAisha
1hIFOR-1284
P2PR #1284 — payments-svc rate limiter blocked
BlockedEngineeringPSPriya
2hIFOR-1283
P1Customer reports: 504 on /api/orders intermittently Agent acting
MitigatingPaymentsAgent
2hTFOR-1282
P3GRC quarterly access review export
To doGRCJWJonas
3hTFOR-1281
P3Knowledge graph re-index on schema change
DonePlatformMLMarcus
4hRFOR-1280
P4Procurement: 50× MacBook Pro M4 refresh
Pending approvalITAMAKAisha
5h