IT Operations · SLA
SLA Defence
Active SLA monitoring with proactive defence. Forge reroutes and escalates before breaches happen, not after.
At risk right now
4
Breaches this week
4
-20% vs last week
SLA met (7d)
96%
Forge auto-defended
11
this week
Active SLA defence
Forge is taking action on 2 tickets right now
INC-2841Escalated to L2 at 26m mark — ahead of 60m SLA
INC-2843Attempting restart email-worker-prod (attempt 2/3)
SLA at risk4 tickets
Sorted by time to breachP2INC-2844· Network
VPN outage — Bangalore office
SLA progress8m left · 52m / 60m
Auto-paged Network on-call (Jonas)Applied
REQ-1182· IT· Divya Nair
License request — Adobe CC for Design team
SLA progress38m left · 82m / 120m
Reminder sent to Divya — awaiting responseApplied
P3INC-2847· DevTools
Slack-GitHub integration not posting notifications
SLA progress75m left · 165m / 240m
REQ-1186· IT· Divya Nair
Figma access request — new designer
SLA progress170m left · 310m / 480m
Breach trend (6 weeks) Improving
6 wk ago12
5 wk ago9
4 wk ago8
3 wk ago6
2 wk ago5
Last wk4
SLA breaches per week