IT Operations

Exceptions

Only what requires your judgment today. Forge has already auto-resolved 31 tickets.

Critical incidents2 open

P1INC-2841

~1.4% of paid customers·payments-svc, checkout-api

SLA26m / 60m

Rollback v2.184.0 — 94% confidence

P2INC-2843

~8,200 pending notifications·email-svc, notification-svc

SLA47m / 120m

Restart email-worker-prod — 88% confidence

Pending decisions3 awaiting

Change requestMedium risk

Approve DB Change — Postgres v15 upgrade

3 services · rollback available

82% conf.

Escalation requestHigh risk

Escalate INC-2843 to L3

SLA breach in 35 min if L2 stays

91% conf.

Access approvalLow risk

Access request — prod-payments DB

Priya Shah · read-only · 24h TTL

97% conf.

SLA at risk3 tickets

VPN disconnects — Bangalore officeINC-2844

Team: Network

12m left

License request — Adobe CC for DesignREQ-1182

Team: IT

38m left

Printer offline — 4th floorINC-2846

Team: IT

55m left

In the last hour: auto-resolved 31 L1 tickets, grouped 14 into 3 clusters, and identified INC-2841 root cause with 94% confidence.