Glimmora Forge ships with role definitions tuned for enterprise reality. Every role has scoped data, a tailored home, and a permission set that maps cleanly onto RBAC + ABAC. Pick yours during signup or assign per teammate.
Owns workspace, billing, identity, and agent autonomy policy.
Configure SSO, RBAC, integrations, agent autonomy levels, and billing. Full read/write across all modules with audit trail visibility.
Runs ITSM, ITOM and ITAM. Sees every service ticket and SLA.
Owns the service desk, infrastructure monitoring, and asset lifecycle. Approves changes, drives MTTR, and keeps SLAs healthy.
Drives velocity, quality and DORA across engineering teams.
Plans cycles, balances workload, manages on-call rotation, and reviews release risk. Has analytics-first home with AI narrative reports.
Ships code, fixes bugs, owns issues and pull requests.
Lives in the sprint board and DevOps surfaces. AI suggests fixes, predicts review delays, and auto-creates issues from production errors.
First responder for production. Lives in monitoring + incidents.
Owns SLOs, error budgets, and runbooks. AI co-pilots root-cause analysis and auto-runs approved remediation playbooks.
Risk register, compliance, audit evidence, and agent governance.
Reviews agent decisions, evidences SOC 2 / ISO controls, manages access reviews. Has a dedicated GRC workspace with auto-generated evidence.
Onboarding, offboarding, policy, and HR self-service.
Owns the HRSD module. AI assistant handles FAQs and the onboarding agent provisions tooling access from HRIS hire events.
Omnichannel inbox, case lifecycle, AI-drafted replies.
Handles chat, email, and voice cases. AI drafts first-pass responses, suggests next-best-action, and keeps SLAs in sight.
Read-only KPI dashboards, AI narrative reports, board-ready exports.
Curated cross-functional dashboards. Forge generates narrative summaries: what shipped, what's at risk, what changed week-over-week.
Read-only access for external auditors and stakeholders.
No write actions. Sees the same operational truth as your team during audits, reviews, or vendor diligence.
Non-human roles with policy-bound authority. Every action is audited, citable, and reversible.
Classify and route incoming tickets
Autonomous · routes by skill + load
Execute approved remediation playbooks
Auto for ≤ P3 · approval for P1/P2
Post review comments and suggestions on PRs
Suggest only · never blocks merge
Initiate canary, rollback, or deploy retries
Autonomous in non-prod · approval in prod
Provision tooling access on HRIS hire events
Autonomous · audited
Boiled down to the actions that matter most. Every cell maps to a granular RBAC + ABAC rule under the hood.
| Capability | Admin | IT Ops | Eng Lead | Engineer | SRE | Security | HR Ops | CSM | Executive | Viewer |
|---|---|---|---|---|---|---|---|---|---|---|
| Manage workspace settings | ||||||||||
| Manage members & roles | ||||||||||
| Configure agent autonomy | ||||||||||
| View audit log | ||||||||||
| Create / resolve tickets | ||||||||||
| Approve change requests | ||||||||||
| Declare incidents | ||||||||||
| Run runbooks (auto-remediation) | ||||||||||
| Manage sprints & issues | ||||||||||
| Trigger production deploys | ||||||||||
| Roll back production | ||||||||||
| Manage workflows / agents | ||||||||||
| View analytics dashboards | ||||||||||
| Manage GRC & risk register | ||||||||||
| HR onboarding / offboarding | ||||||||||
| Customer cases & CSAT | ||||||||||
| Export data / reports |